Shipping policy

Shipping Policy

Effective Date: September 28, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience. Please review the information below to understand how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping Times

After your order has been processed and shipped, estimated delivery times may vary depending on the destination, shipping carrier, customs procedures, and other circumstances.

Typical delivery times are:

Standard Shipping: 7–20 business days
International Shipping: 7–25 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Some destinations may require additional time due to customs clearance or local delivery conditions.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the destination, order size, shipping method, and other applicable factors.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offer will be displayed on our website or at checkout.

4. International Shipping

We may ship orders internationally to eligible destinations.

International customers are responsible for providing accurate shipping information and complying with applicable customs requirements.

Depending on the destination, customers may be responsible for:

Import duties
Customs fees
VAT or other applicable taxes
Brokerage or clearance charges

These charges are generally determined by the destination country's authorities and are not controlled by us.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

Tracking updates may occasionally be delayed while an order is in transit or undergoing customs clearance.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

spnshopify@gmail.com

We will do our best to assist with address changes before the order is shipped. However, we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

7. Delayed Orders

Delivery times are estimates and may be affected by circumstances beyond our control, including:

Carrier delays
Customs clearance
Weather conditions
Public holidays
Incorrect or incomplete addresses
High shipping volumes
International transportation delays
Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us at spnshopify@gmail.com and provide your order number so we can assist you.

8. Lost or Missing Packages

If tracking shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate the package, contact us at spnshopify@gmail.com with your order details.

We will work with the relevant shipping carrier to investigate the issue.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at spnshopify@gmail.com.

We may request photographs or other information regarding the package and the damaged item to help us investigate the issue and determine the appropriate resolution.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at spnshopify@gmail.com as soon as possible.

Please include your order number and details of the issue so that we can review and assist you.

11. Multiple Shipments

Depending on product availability, fulfillment locations, or shipping arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking information for each shipment.

12. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect changes to our shipping practices, carriers, destinations, or applicable requirements.

Any updates will be posted on this page with a revised effective date.